Privacy Policy


Your Privacy is Important to Us

This Site is operated by Eaglemoss Inc.

Our mailing address is:

Eaglemoss Inc.
5815 Carmichael Road
Montgomery, AL 36117
Our phone number: 1-800-261-6898

Our customer service email address: CustomerService@Eaglemoss.com

This Privacy Policy applies to visitors to www.Eaglemoss.com and any of our numerous product specific marketing web sites (collectively “Sites”) and our online customers. By visiting or using our Sites, you agree to this Privacy Policy. We reserve the right to make changes to our Privacy Policy, so you should check here from time to time. You agree it is your responsibility to check our Privacy Policy from time to time and you shall be deemed to agree to such changes by continuing to use our Sites after such changes have taken effect.

Eaglemoss values your privacy and appreciates your trust in us. This Privacy Policy explains how we use, share and protect the personally identifiable information that we collect about you and the choices you have. The personally identifiable information that we might collect from our customers includes name, address, telephone number, email address, account number, debit card number, credit card number , PayPal account number, and/or any additional addresses provided by our customers in the case of shipping gifts, for example (“Personal Information”). Eaglemoss uses debit or credit card information submitted to us for payment purposes only. We will disclose your personally identifiable information to third parties to charge your debit or credit card, fill your order, deliver your order and provide customer service.

This Privacy Policy does not apply to information about you collected by our affiliates or third party web sites that may post links or advertisements on or otherwise be accessible from the Sites. The information collected by these affiliates or third party web sites is subject to their own privacy policies.

ENSURING YOUR SECURITY

The importance of security for all personally identifiable information associated with our customers and visitors is of utmost concern to Eaglemoss. We always use industry-standard encryption technologies when transferring and receiving consumer data. Our secure servers protect the information using advanced firewall technology. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you at our Sites and through other means.

TECHNOLOGY UTILIZED

Cookies
At Eaglemoss we use cookies to: keep track of what items you have in your basket, remember you when you return to our Sites and to improve your experience on our Sites. For example, cookies allow us to recall your past activities and site preferences, tailor parts of our Sites to your needs and make special offers to you, as well as identify and resolve errors. Please see below to learn more about Cookies.

A cookie is a small file which is placed on the user’s hard drive during a website visit. This file allows the user to move quickly and easily around our website. It is used to identify returning users, subscribers and registrants (a registrant or subscriber will have the cookie linked to their e-mail address as a way of identifying them). This means that if you are a registrant or subscriber, you will not have to login each time you visit. We also use a cookie to track a user's sessions. We use this information to find out what site features are most popular so that we can improve our Sites in the light of our analysis of people’s usage. We also use cookies and the information we collect to show you relevant content.

You can delete cookies from your hard drive at any time. However, if you delete these cookies, any settings such as your stored username and password will have to be re-entered when you log in.

You will be able to use even if you set your browser not to accept any cookies. However, certain features and content may not be available to you and you will have to log in every time you visit.

Further information on the use of cookies can be found at: www.cookiecentral.com.

By using the website you agree to the above use of cookies unless you choose to disable cookies on your computer by adjusting your web browser settings.

Page Tags
Our online ads and certain of our web pages may contain an addendum to the URL address and/or a so-small-as-to-be-invisible graphic image (called a “pixel”) that serve as a web beacon. Page tags allow our affiliated, referring advertising partners to be credited for referring new online visitors or orders to us, and typically record such information as the IP address of the computer that viewed an ad or web page on which the beacon is placed, the date and time that ad or web page was viewed, the web browser used, and information stored in cookies.

INFORMATION WE COLLECT

We collect a variety of information from our customers and visitors to the Sites. As described below, some information is automatically collected when you visit our Sites or purchase something, and some you provide to us when registering or filling out a form, buying a product or service or communicating with us. We may also acquire information from third parties.

Information Collected Automatically: Whenever you visit our Sites, we automatically collect some information about your transactions with us, and your use of our Sites. For example, we automatically collect your IP address, the type of operating system and web browser you use and related information. We also automatically track certain information about your activities on our Sites such as the pages you visit.

Information You Provide Us: If you provide us with Personal Information by filling out a form, enrolling in a collection, making a purchase or contacting us, we collect that Personal Information. For example, if you place an order with us, enroll in a collection, we collect the Personal Information that you provide to us such as your name, email address, telephone number, shipping, billing, and payment information. You may also have the option to store credit card or other payment information to make it easier to pay for your future shipments. If you contact our customer services agents, you may also provide us with Personal Information that we collect.

From time-to-time, Eaglemoss may give you the opportunity to participate in sweepstakes, contests or surveys on our Sites. If you participate, we will collect certain Personal Information from you. Participation in these sweepstakes, surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose the requested information. Personal Information requested in these activities might include contact information such as your name and address and demographic information such as your age. We use this information to notify you if you’ve won and to award prizes. We may provide information collected during a contest or promotion to third parties to fulfill prizes.

Information about Your Transactions with Us: When you purchase a product or service, we collect all of your order information, such as the type of product you purchased and the costs of each product.

Additional Information We Collect: From time to time, we may acquire additional information about our customers from third parties. We may incorporate this additional information with the existing information we collect about our customers.

USE AND DISCLOSURE OF INFORMATION

We use the information that we collect about you to maintain, improve, and administer our Sites, operate our business, provide products and services that you request, administer your account, inform you about products and services that might be of interest to you, and personalize your online experience.

Business Operations: In order to carry out certain business functions, such as order fulfillment, payment processing, e-mail delivery, promotions from the Site and from Eaglemoss, statistical analysis, strategic development or marketing, we sometimes hire other companies to perform services on our behalf. We may disclose Personal Information that we collect about you to these companies to enable them to perform these services.

Communicating with You: We use Personal Information to communicate with you about your order, remind you of orders you have pending and other transactional or administrative updates as well as to send you offers for products and services that may be of interest to you.

Third Party Offers: We partner with third parties to provide you with products or services that may be of interest to you. When we do so, we may share, rent or sell your name, mailing address, phone number and information about your use of the Sites and the types of products you have purchased or are interested in. We do not share, rent or sell your email address without your explicit consent.

From time to time, we may send you offers on behalf of third parties or promote such offers on our Sites. We do not share any Personal Information with the third party, unless you accept the offer or request additional information about the offer. If you do accept a third party offer or request additional information, we may share Personal Information with the third party and they may collect other Personal Information directly from you. In addition, if you accept a co-branded offer presented by Eaglemoss and another company, any Personal Information you provide will be collected by both Eaglemoss and the third party. Once a third party has your Personal Information, it is governed by the third party’s Privacy Policy.

Law Enforcement: We may also disclose Personal Information in other circumstances as required by law. We also reserve the right to disclose your Personal Information when we believe such disclosure is appropriate to cooperate with an investigation of activities claimed to be unlawful, to enforce our Terms, or to protect the rights or property of Eaglemoss or others.

CHILDREN UNDER 13

Our Sites are not intended for use or visit by individuals under the age of 13 years old. No personal information should be submitted by individuals less than 13 years of age. Unless a parent or other adult purchases a product in the name of a child, or provides Personal Information about a child to us, we will collect no personal information about individuals less than 13 years of age.

Note to parents: If you, your child, or another individual (such as a family member or friend) has submitted Personally Information about your child through our Site, by regular mail, or any other method (online or offline) and you wish to review that information, to have it corrected or deleted from our records, or to refuse to permit further collection or use of the child’s information, please let us know by writing to us at the above address. We will delete the information as soon as practically possible. We do not have any agreements with outside organizations to collect Personal Information from children that are younger than 13 years old. We do not share children's Personal Information with anyone other than those who provide support for the internal operations of our Site and our agents (e.g., contractors who provide fulfillment services or technical support to our Sites).

YOUR CHOICES

We offer you a variety of choices with respect to how we use and share your Personal Information. If you supply us with your postal address you might receive periodic postal mailings from us and from other reputable companies with information on discount offers, new products and services or upcoming events (as mentioned, your email address is not shared without your consent).

Sharing Information with Others for Marketing Purposes: If you do not want Eaglemoss to share your Personal Information with third parties for their own marketing purposes, you can update your preferences by emailing CustomerService@Eaglemoss.com and inserting “Preferences” in the subject line. Please be sure to include your account number, exact name, mailing address and telephone number(s) and a statement that you would like us not to share your Personal Information with other organizations that may have special offers, products or services that may be of interest to you. Even if you do opt-out of this sharing, we may still share Personal Information about you as required by law or to carry out certain business operations, as described above, or if you purchase a product or service from a third party or request additional information about such product or service.

Communications from Us: If you do not want to receive email communications from Eaglemoss about our own products and services that may be of interest to you, you can also click on the unsubscribe link at the bottom of one of our emails. We may still contact you via mail or phone, unless you request to be added to our Do-Not-Call list, and/or our Do-Not-Mail list by emailing CustomerService@Eaglemoss.com and inserting “Preferences” in the subject line. Please be sure to provide your account number, exact name, e-mail address, mailing address and telephone number(s) and the list or lists you would like to be included on (Do-Not-Call, and/or Do-Not-Mail). Even if you opt-out of email marketing or choose to be placed on one of these lists, we may still communicate with you using any of these methods regarding your use of our Sites, your orders or your account, or for similar transactional or administrative reasons.

UPDATING YOUR PERSONAL INFORMATION

If you wish to change your name, address or e-mail address after you have enrolled you may request these changes by contacting Customer Service at 1-800-261-6898 or emailing customer service at CustomerService@Eaglemoss.com and inserting “Personal Information” in the subject line.

TELEPHONE CALLS

If you want to reduce or eliminate unwanted telephone solicitations, you may place your telephone number(s) on the National Do Not Call Registry at www.donotcall.gov. Eaglemoss has established and implemented written procedures to honor requests that you not be called. Procedures include consultation of both the National Do Not Call Registry and our internal Do Not Call list prior to making any telephone solicitation.

We will make telephone calls to customers or others that we have an established business relationship unless they have asked to be included on our internal Do Not Call list or when prohibited by law.

YOUR CALIFORNIA PRIVACY RIGHTS

California Civil Code Section 1798.83 permits customers of Company who are California residents to request and obtain from us once a year, free of charge, information about the Personal Information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of Personal Information that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding twelve calendar months. If you are a California resident and would like to make such a request, please email us at CustomerService@Eaglemoss.com and insert “California Privacy Policy” in the subject line.

NEVADA RESIDENTS

Nevada Statute Section 228.600(3) allows marketing calls to our existing customers listed on the National Do Not Call Registry. If you prefer not to receive marketing calls from us, you may be placed on our Internal Do Not Call list by calling customer service at 1-800-261-6898. For more information contact us at the address above, or email: CustomerService@Eaglemoss.com and include "Nevada Annual Notice" in the subject line of your email. You may also contact the Nevada Attorney General's office: Bureau of Consumer Protection Office of the Nevada Attorney General, 555 E. Washington Street, Suite 3900, Las Vegas, NV 89101, Phone: (702) 486-3132, Email: BCPINFO@ag.state.nv.us.