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We want you to know that when you use our HeartwoodandOak.com Internet Web site, your personally identifiable information will be respected and protected. The following are guidelines for protecting the information you provide to us during a visit to the HeartwoodandOak.com site.
When you make a purchase from Heartwood & Oak we collect specific information to potentially include your name, address, email address, credit card type, number, expiration date and billing address, telephone numbers, and a password. This information is used to enroll you in one of the programs and bill you for your shipments. This information is also used to communicate with you on your Heartwood & Oak account status and notify you of any special promotions for which you might be eligible. We may also provide our customer information and email addresses to third parties to facilitate the retail sale or fulfillment of customer orders, or to other vendors of Heartwood & Oak. Those third parties may communicate with you about your order or about other offers using your customer information or email address. You may unsubscribe from our offers at any time by following the instructions in the "Unsubscribe" section of this page.
We value the opinions of our customers and want to improve your membership experience and our service offerings; therefore, from time to time, we may conduct research surveys. We may contract with third parties to perform this research, but the use of customer survey data is limited solely our internal analysis of your input, and no individual customer responses are shared with any other third parties.
We use email addresses to deliver information relevant to our customers, such as discount specials, newsletters, surveys, account information, order updates and notification services. Email addresses may be shared with third parties for the purpose of completing the retail sale or fulfilling your order, or providing you with information or promotional opportunities that may be of interest to you in connection with our vendors, retail sales providers or fulfillment providers. You always have the option of opting out of emails as described below under "Unsubscribing".
You can visit all parts of the Heartwood & Oak website (with the exception of final checkout pages when making a purchase) without telling us who you are or revealing any information about yourself. Our web servers may identify the domain names of visitors, but this data is not captured as personally identifiable information. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed and similar site usage information in order to help us understand how to improve the site's content and functionality.
Our emails or web pages may contain electronic images known as "web beacons" or single-pixel gifs that allow us to count visitors to our web pages and deliver products or services. Web beacons collect limited information including cookie number, time and date of a page view and a description of the page on which the web beacon resides.
Heartwood & Oak may disclose personal information if required to do so by law, court order, or as requested by a governmental or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable. Situations may include: to perform, maintain or enforce contracts formed between Heartwood & Oak and its customers, to protect the rights or properties of Heartwood & Oak, its customers or others, or when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with or damage to our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.
As a member of the Heartwood & Oak list, you will occasionally receive emails about special offers, new products, and other noteworthy news items. We hope you will find these updates interesting and informative. Of course, if you would rather not receive this information, you can simply reply directly to the email with the word "Unsubscribe" in the subject line. Alternately, you can call our Customer Service department toll-free at (888) 661-1246 and request to unsubscribe. You may also call our Customer Service department at the same phone number to request to modify or correct any of your contact or personally identifying information.
When you make an online purchase from Heartwood & Oak, we use secure servers to protect your personal information. Secure Socket Layer (SSL) software encrypts the personal information that is transmitted between you and HeartwoodandOak.com. We only share your payment information with our payment processing provider, and do not share that information with any other third parties.
Important Notice Regarding Heartwood & Oak Alcoholic Orders and Deliveries
Purchasers ordering wine through Heartwood & Oak website should be aware of the following:
Recipients must be 21 years old or older to receive wine. All shipments of wine are delivered by UPS or a certified courier service, and the signature of an adult is required at the time of delivery. By signing for the package, the recipient is confirming that they are at least 21 years of age. Any misrepresentation to the courier is unlawful, and any violation will be prosecuted to the fullest extent of the law.
Heartwood & Oak guarantees that all products are of acceptable quality. Members will never pay for a wine they do not like. If members receive a product they do not like, we will replace or refund the unused product in question up to 180 days from date of purchase. Credit or replacement will be provided after the unused product has been returned.
Due to the limited availability of our Fine and Rare Wines, there are no refunds, returns or exchanges of Fine and Rare Wines. Once the wine has been shipped from our cellar, the sale is final.
There is no fee for membership. Members can cancel anytime after 30 days upon receipt of product, but must speak to a Customer Service Representative by calling (888) 661-1246. However, once the shipment has already been charged, the customer is responsible for the shipment, and the cancellation will be processed for future shipments.
There is a maximum of one introductory case per household. In the unlikely event that a wine is not available, Heartwood & Oak reserves the right to substitute a product of like quality.
Once a package has shipped from our facility it is the customer's responsibility. If a package is returned to us there will be a $22 restocking fee. Heartwood & Oak reserves the right to provide store credits in lieu of refunds for returned merchandise. Shipping costs are non-refundable.
"Hauntingly beautiful. From the first to the last sip, I was truly in awe." — Blair Michael Powell, DRYNC
“Wonderful, easy drinking wine. Perfect wine for any occasion.” — Tanya Kirtz
"This was a great wine at a great price. I can absolutely see why it is a best seller." — Alina S. M., Alina's Wine Blog